![]() Key recovery calls to the helpdesk are a signification support cost driver. When a lockout is triggered, the user must call the helpdesk for a recovery password, and use it to unlock their computer. “Self-service key recovery can reduce the number of helpdesk calls without compromising security.”īitLocker lockouts can be caused by hardware changes or occur when working remotely. ![]() “BitLocker is used by the majority of organizations running on Windows” said Lori Osterholm, CTO of Specops Software. This allows users to unlock their devices with multi-factor authentication, without calling the helpdesk. ![]() The solution now provides self-service key recovery for devices encrypted with BitLocker. ![]() Stockholm, J– Specops Software announced today a new release of Specops Key Recovery. Self-service encryption key recovery for BitLocker ![]()
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